Emergency Plumber in Middlesex County, MA
A Person Answers at Two in the Morning
Call (781) 879-2922 and a person picks up, books it, and moves you to the front of the schedule ahead of plumbing services. No machine, no callback queue. Opus covers emergencies across Middlesex County and the Merrimack Valley, out of North Billerica. Before you call, shut something off. That matters more than anything else you’ll do tonight.
- Permit, inspection, and haul-away included.
- Booties on, floors covered, every visit.
- Emergency help, around the clock.
Before You Call, Shut Something Off
What to Do First in a Plumbing Emergency
Water running anywhere: shut the main.
Leaking water heater: shut its own valves.
Water near anything electrical: stay out of it.
Then open the low taps.
Then call, and tell us which floor, which room, and whether it’s still running with the main off. That decides what’s on the van before it leaves.
SUBMIT A FORM & REACH OUT
Is This Actually an Emergency?
What Can Wait Until Morning
We’d rather tell you honestly than charge you for a night visit you didn’t need.
Call now if water is running and you can’t stop it, if sewage is backing up into the house, if the heat is off in freezing weather, or if a leak is running anywhere near electrics. Those get worse by the hour.
It can probably wait if it’s a dripping faucet, a single slow drain, a running toilet, or one fixture out of action in a house that has another bathroom. None of those are improved by being fixed at midnight, and daytime is the cheaper, calmer version of the same job.
The one thing people get wrong is no hot water. Uncomfortable, genuinely annoying, and almost never an emergency on its own. If the tank is also leaking, that changes. If it’s just cold, morning is fine and you’ll get a better appointment.
If you’re not sure which list you’re on, call and describe it. Talking it through costs nothing and we’ll say plainly if it can hold until morning.
A Gas Smell Is Not a Plumbing Call
Read this one before you need it.
If you smell gas, leave the building. Don’t switch lights on or off, don’t use the phone inside, don’t look for the source. Get everyone out, then from outside call your gas utility’s emergency line or 911. The utility comes out around the clock and makes the property safe, and that is the correct first call rather than any plumber, us included.
Once it’s made safe, repairs and replacement to gas piping inside the building are licensed work we do. But the sequence matters and it is not negotiable: out of the building first, utility second, us afterwards.
A carbon monoxide alarm works the same way. Get everyone out of the house, then call 911 from outside. That comes before working out who to phone about the boiler.
The Emergencies We Get Called For
Burst Pipes, Backups, No Hot Water and No Heat
A burst pipe.
The classic January call, and usually a line that froze days before. Shut the main and phone. Frozen and burst pipes rarely split where the ice actually formed, which is the first thing we work out on arrival.
Sewage backing up.
Waste coming up at the lowest fixture or a floor drain. Stop using water in the house entirely, because every flush adds to it. Often a blockage in the interior line, which is drain cleaning work.
A flooded basement.
Usually a pump that failed, or a pump with no power during the storm that needed it. Sump pumps usually fail at the float rather than the motor, so tell us whether yours is running when you call.
A water heater emptying itself.
A tank leaking from the bottom is finished, though a drip at a fitting is a straightforward water heater repair.
No heat in freezing weather.
This is an emergency in a way that no hot water isn’t, because a cold house starts freezing pipes within hours. Treated as urgent at any hour. Boiler service and repair starts with the emergency switch and the pressure gauge, both of which you can check before we arrive.
The Price Doesn't Change Because It's 2 a.m.
24 Hour Plumber Pricing
The standard practice in this trade is a night rate, a weekend rate and a holiday rate, so the moment you’re least able to shop around is the moment the hourly clock runs fastest.
We quote the job, not the hour. You get one flat number in writing before anything is taken apart, at three in the afternoon or three in the morning. The permit, where one applies, and hauling anything away are already inside it.
What that means practically is that you can agree to the number while standing in water without wondering what it becomes by sunrise. If the job turns out to be bigger once something is open, we stop and requote before continuing rather than adding it to an invoice you see afterwards.
It also means a call where the honest answer is “shut that valve and we’ll come Tuesday” costs you nothing at midnight.
A Person Answers, Not a Machine
24/7 Coverage Across Middlesex County
The phone is answered around the clock by a real person who books directly into the schedule. Not a voicemail box that gets checked at eight, and not a form that generates a callback sometime.
If Ricky gets a call for an emergency, he takes it at two in the morning. He said that before anybody asked him to.
How Fast We Can Actually Get There
We don’t publish a response time, because anyone who does is guessing. How long it takes depends on where you sit in the roughly 20-mile radius, what’s already booked, and what the weather is doing to everybody else’s pipes on the same night.
What you get instead is a realistic window on the phone. If it’s going to be three hours, you’ll be told three hours rather than promised one and left watching the driveway. That’s more useful at midnight than a number designed to win the call.
Emergencies go to the front of the schedule ahead of routine work, and Opus Plan members come before non-members when the board is full. Distance settles what’s left, across the fourteen towns in our service areas.
The No-Surprise Number
One Flat Price, in Writing, at Any Hour
Most emergency quotes start an hourly clock you can’t see, then add a night call-out charge, a trip charge, and parts marked up somewhere you’d have to ask three questions to find. By the time the invoice is in your hand the work is done, it’s four in the morning, and the argument is over before it starts. We hand you one flat number in writing before a tool comes out of the truck, and the hour on the clock doesn’t change it. The permit, the inspection and hauling the old unit away are already inside it, never billed by the hour. If we open a wall and find something nobody could have known was there, we stop, give you a new number, and nothing happens until you say go. The number you agreed to is the number you pay, at two in the afternoon or two in the morning.
Our Customer Feedback
Rick Green did an awesome job with all of my plumbing needs during a total renovation. I needed everything in my home connected/redone in the kitchen and bathroom. He took care of the transition from bathtub to standing shower-it’s all …
July 2026
Ricky and the team at OPUS are fantastic! Super knowledgeable, punctual and all around great group of guys. Really grateful to have found them, I sleep easier now knowing I have a great plumbing team (you genuinely never know when you may …
August 2026
I highly recommend (Rick) he was on time fixed everything, was polite and answered all our questions and cleaned up everything when he was done! Thank you so much!
March 2026
April 2026
“Been using Opus for years on a variety of projects. Reliable, transparent and priced well. Rick does great quality work. Highly recommend for homeowners, investors and builders.”
May 2026
“Had a leak in my water heater tank. Ricky and team arrived very quickly, same day to assess the situation. I asked if we could avoid swapping out the water heater and just buy the parts needed to fix (I was being cheap!) – he did he absolute best (a few hours) trying to extract the old part and replace it with a new one. He tried far longer than any other plumber would have tried. After several hours of attempts we all came to the conclusion that it simply wasn’t coming out. I ran to Home Depot (it was Saturday) and grabbed a water heater. Ricky and team had it installed within 15 minutes and my new unit is working perfectly.
Very impressed with Ricky’s transparency and honesty. Most others wouldnt have given me the time of day…”
April 2026
I contacted Opus upon being referred to them by someone they also did great work for. They showed up on time and finished a heating system job for me with the utmost professionalism and quality. I would definitely recommend them to others!!
October 2025
Ricky was Fantastic!!!! Fast and accurate service!!! Highly recommend!!!
March 2026
I highly recommend (Rick) he was on time fixed everything, was polite and answered all our questions and cleaned up everything when he was done! Thank you so much!
March 2026
April 2026
Rick Green did an awesome job with all of my plumbing needs during a total renovation. I needed everything in my home connected/redone in the kitchen and bathroom. He took care of the transition from bathtub to standing shower-it’s all …
July 2026
Ricky and the team at OPUS are fantastic! Super knowledgeable, punctual and all around great group of guys. Really grateful to have found them, I sleep easier now knowing I have a great plumbing team (you genuinely never know when you may …
August 2026
“Had a leak in my water heater tank. Ricky and team arrived very quickly, same day to assess the situation. I asked if we could avoid swapping out the water heater and just buy the parts needed to fix (I was being cheap!) – he did he absolute best (a few hours) trying to extract the old part and replace it with a new one. He tried far longer than any other plumber would have tried. After several hours of attempts we all came to the conclusion that it simply wasn’t coming out. I ran to Home Depot (it was Saturday) and grabbed a water heater. Ricky and team had it installed within 15 minutes and my new unit is working perfectly.
Very impressed with Ricky’s transparency and honesty. Most others wouldnt have given me the time of day…”
April 2026
“Been using Opus for years on a variety of projects. Reliable, transparent and priced well. Rick does great quality work. Highly recommend for homeowners, investors and builders.”
May 2026
Ricky was Fantastic!!!! Fast and accurate service!!! Highly recommend!!!
March 2026
I contacted Opus upon being referred to them by someone they also did great work for. They showed up on time and finished a heating system job for me with the utmost professionalism and quality. I would definitely recommend them to others!!
October 2025
Questions Billerica Homeowners Ask Us
Owner & Master Plumber
Who do I call for a plumbing emergency at night?
Do you charge more for after hours or weekends?
How quickly can you get to me?
Is no hot water an emergency?
My basement is flooding. What do I do right now?
Owner & Master Plumber
The Towns We Cover Across Middlesex County
Opus runs out of North Billerica and covers roughly a 20-mile radius, from the older neighborhoods of Woburn and Winchester to the affluent, boiler-heavy homes in Concord, Carlisle, and Lincoln. If your home is within about 20 miles, we most likely cover you.
Tips for Keeping Your Water Hot and Your Basement Dry
It’s about to get cold
You think something’s leaking
Your boiler needs looking at
It’s about to get cold
You think something’s leaking
Your boiler needs looking at
Your water heater is making you nervous
